Privacy Policy

Janssen Pharmaceuticals, Inc. is concerned about privacy issues and wants you to be familiar with how we collect, use, and disclose information. This Privacy Policy describes our practices in connection with information that we or our service providers collect through the Web site or Web property (including, for example, a mobile Web site or application) operated and controlled by us from which you are accessing this Privacy Policy (each, the “Site”). By providing personal information to us or by using the Site, you agree to the terms and conditions of this Privacy Policy.

INFORMATION COLLECTION

Information You Provide

Some areas of the Site may ask you to submit personal information in order for you to benefit from the specified features (such as newsletter subscriptions, tips/pointers, or order processing) or to participate in a particular activity (such as sweepstakes or other promotions). You will be informed what information is required and what information is optional.

We may combine the information you submit with other information we have collected from you, whether on- or offline, including, for example, your purchase history. We may also combine it with information we receive about you from other sources, such as other Johnson & Johnson Operating Companies, publicly available information sources (including information from your publicly available social media profiles), and other third parties.

Passive Information Collection and Use

As you navigate around the Site, certain information can be passively collected (that is, gathered without your actively providing the information), using various technologies. We and our third party service providers passively collect and use information in a variety of ways, including:

Through your browser: Certain information is collected by most browsers, such as your Media Access Control (MAC) address, computer type (Windows or Macintosh), screen resolution, operating system version, and Internet browser type and version. We may collect similar information, such as your device type and identifier, if you access the Site through a mobile device.

Using cookies: Cookies are pieces of information stored directly on the computer you are using. Cookies allow us to collect information such as browser type, time spent on the Site, pages visited, and language preferences. We and our service providers use the information for security purposes, to facilitate navigation, display information more effectively, and to personalize your experience while using the Site. We also use cookies to recognize your computer or device, which makes your use of the Site easier, such as to remember what is in your shopping cart. In addition, we use cookies to gather statistical information about Site usage in order to continually improve its design and functionality, understand how individuals use it, and to assist us with resolving questions regarding it. Cookies further allow us to select which of our advertisements or offers are most likely to appeal to you and display them while you are on the Site. We may also use cookies in online advertising to track consumer responses to our advertisements.

You can refuse to accept these cookies by following your browser’s instructions; however, if you do not accept them, you may experience some inconvenience in your use of the Site. You may also not receive advertising or other offers from us that are relevant to your interests and needs. To learn more about cookies, please visit http://www.allaboutcookies.org.

Using Flash cookies: Our use of Adobe Flash technology (including Flash Local Stored Objects (“Flash LSOs”)) allows us to, among other things, serve you with more tailored information, facilitate your ongoing access to and use of the Site, and collect and store information about your use of the Site. If you do not want Flash LSOs stored on your computer, you can adjust the settings of your Flash player to block Flash LSO storage using the tools contained in the Website Storage Settings Panel. You can also control Flash LSOs by going to the Global Storage Settings Panel and following the instructions (which may include instructions that explain, for example, how to delete existing Flash LSOs (referred to as “information” on the Macromedia site), how to prevent Flash LSOs from being placed on your computer without your being asked, and (for Flash Player 8 and later) how to block Flash LSOs that are not being delivered by the operator of the page you are on at the time). Please note that setting the Flash Player to restrict or limit acceptance of Flash LSOs may reduce or impede the functionality of some Flash applications, including, potentially, Flash applications used in connection with the Site or our online content.

Using pixel tags, web beacons, clear GIFs, or other similar technologies: These may be used in connection with some Site pages and HTML-formatted e-mail messages to, among other things, track the actions of Site users and e-mail recipients, measure the success of our marketing campaigns, and compile statistics about Site usage and response rates.

Online behavioral advertising: The use of cookies, pixel tags, web beacons, clear GIFs, or other similar technologies allows our third-party vendors to deliver advertisements about our products and services when you visit the Site or other web sites or web properties across the Internet. These vendors may place pixel tags, web beacons, clear GIFs, or similar technologies on the Site and other websites or web properties, and also place or recognize third-party cookies when you visit the Site or other sites or web properties. They may use information about your visits to the Site and other web sites or web properties to provide advertisements about goods and services that may be of interest to you.

IP Address: Your IP Address is a number that is automatically assigned to the computer that you are using by your Internet Service Provider. An IP Address is identified and logged automatically in our server log files whenever a user visits the Site, along with the time of the visit and the page(s) that were visited. Collecting IP Addresses is standard practice on the Internet and is done automatically by many web sites. We use IP Addresses for purposes such as calculating Site usage levels, helping diagnose server problems, and administering the Site.

Device Information: We may collect information about your mobile device, such as a unique device identifier.

How We Use and Disclose Information

We use and disclose information you provide to us as described to you at the point of collection.

We also use information from or about you:

  • to respond to your inquiries and fulfill your requests, such as to send you documents you request or e-mail alerts;
  • to send you important information regarding our relationship with you or regarding the Site, changes to our terms, conditions, and policies and/or other administrative information; and
  • for our business purposes, such as data analysis, audits, developing new products, enhancing our website, improving our products and services, identifying Site usage trends, personalizing your experience on the Site by presenting products and offers tailored to you, and determining the effectiveness of our promotional campaigns.

We also disclose information collected through the Site:

  • to our affiliates for the purposes described in this Privacy Policy. A list of our affiliates is available here (click on the link for Form 10K, Exhibit 21, under “SEC Filings”). Janssen Pharmaceuticals, Inc.  is the party responsible for the management of the jointly-used Personal Information;
  • to our third party partners with whom we offer a co-branded or co-marketed promotion;
  • to our third party service providers who provide services such as website hosting and moderating, mobile application hosting, data analysis, payment processing, order fulfillment, infrastructure provision, IT services, customer service, e-mail and direct mail delivery services, credit card processing, auditing services, and other services, in order to enable them to provide services; and
  • to a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).

In addition, we use and disclose information collected through the Site as we believe to be necessary or appropriate: (a) as permitted by applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety, or property, and/or that of our affiliates, you, or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain. We may also use and disclose information collected through the Site in other ways, with your consent.

We also use and disclose information we collect passively as described above, under “Passive Information Collection and Use,” and for any other purpose, except where we are required to do otherwise under applicable law (for example, if we are required to treat such information as personal information). In addition, we may use and disclose information that is not in personally identifiable form for any purpose. If we combine information that is not in personally identifiable form with information that is (such as combining your name with your geographical location), we will treat the combined information as personal information as long as it is combined.

THIRD PARTY SITES AND SERVICES

This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any site or web property (including, without limitation, any application) that is available through this Site or to which this Site contains a link. The availability of, or inclusion of a link to, any such site or property on the Site does not imply endorsement of it by us or by our affiliates.

SECURITY

We use reasonable organizational, technical, and administrative measures to protect personal information under our control. Unfortunately, no data transmission over the Internet or data storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “Contacting Us” section below.

CHOICES AND ACCESS

Your choices regarding our use and disclosure of your personal information

We give you choices regarding our use and disclosure of your personal information for marketing purposes. You may opt out from:

  • Receiving marketing communications from us: If you no longer want to receive marketing communications from us on a going-forward basis, you may opt out of receiving them by contacting us at 1-800-JANSSEN (526-7736) or send a written request to Janssen Medical Information, PO Box 200 Titusville, NJ 08560. In your response to us, please provide your name, identify the form(s) of marketing communications that you no longer wish to receive, and include the address(es) to which it/they are sent. For example, if you no longer wish to receive marketing e-mails or direct mail from us, tell us that, and provide your name and e-mail or postal address.
  • Receiving reminders from us: If you no longer want to receive medical reminders from us on a going-forward basis, you may opt out of receiving them by contacting us at 1-800-JANSSEN (526-7736) or send a written request to Janssen Medical Information, PO Box 200 Titusville, NJ 08560. In your response to us, please provide your name and the e-mail address or phone number at which you receive reminders from us.
  • Our sharing of your personal information with affiliates and third-party partners: If you would prefer that we not share your personal information on a going-forward basis with our affiliates and/or third-party partners for their marketing purposes, you may opt out of this sharing by contacting at 1-800-JANSSEN (526-7736) or send a written request to Janssen Medical Information, PO Box 200 Titusville, NJ 08560. In your response to us, please state that we should no longer share your personal information with our affiliates and/or third-party partners for their marketing purposes, and include your name and e-mail address.

We will seek to comply with your request(s) as soon as reasonably practicable. Please note that if you opt out as described above, we will not be able to remove your personal information from the databases of our affiliates with which we have already shared your information (i.e., as of the date that we implement your opt-out request). Please also note that if you opt out of receiving marketing-related messages from us, we may still send you important transactional and administrative messages, from which you cannot opt out.

How you can access, change, or delete your personal information

If you would like to review, correct, update, or delete the personal information that you have provided via the Site, please contact us at 1-800-JANSSEN (526-7736) or send a written request to Janssen Medical Information, PO Box 200 Titusville, NJ 08560. We will try to comply with your request as soon as reasonably practicable.

RETENTION PERIOD

We retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or allowed by law or to otherwise fulfill a legal obligation.

USE OF SITE BY MINORS

The Site is not directed to individuals under the age of 18, and we request that these individuals not provide Personal Information through the Site.

CROSS-BORDER TRANSFER

Your personal information may be stored and processed in any country where we have facilities or service providers, and by using our Site or by providing consent to us (where required by law), you agree to the transfer of information to countries outside of your country of residence, including to the United States, which may provide for different data protection rules than in your country.

SENSITIVE INFORMATION

Unless we specifically request or invite it, we ask that you not send us, and you not disclose, any sensitive personal information (e.g., information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership) on or through the Site or otherwise to us. In those cases where we may request or invite you to provide sensitive information, we will do so with your express consent.

UPDATES TO THIS PRIVACY POLICY

We may change this Privacy Policy. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the Site. Your use of the Site following these changes means that you accept the revised Privacy Policy. This Privacy Policy was last updated September 2013.

CONTACTING US

If you have any questions about this Privacy Policy, please contact us at 1-800-JANSSEN (526-7736) or send a written request to Janssen Medical Information, PO Box 200 Titusville, NJ 08560.

 

  • Psychiatrist

    Psychiatrist
    Your relationship with your psychiatrist is one of the most important parts of the treatment process. Your psychiatrist:
    • Diagnoses and treats mental health conditions, like schizophrenia
    • May prescribe your medication
    • Is the doctor you should call first if you have questions about your treatment plan
    • If you think you may be experiencing side effects or symptoms, contact either your psychiatrist or primary care physician
    icon_lightbulb_alt

    TIP:

    Keep a list of any questions you think of between appointments and take it with you to your next appointment.

  • Primary Care Physician

    Primary Care Physician
    This is the doctor who monitors your overall physical health. Your primary care physician:
    • Checks your general health and wellness
    • Treats any general health conditions (like the flu)
    • May refer you to specialists for certain health conditions
    • If you think you may be experiencing side effects or symptoms, contact either your psychiatrist or primary care physician
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    TIP:

    Talk to this doctor about any health goals like losing weight or starting an exercise program. He or she can help you figure out which steps to take next.

  • Nurse

    Nurse
    Your nurse provides you with care and treatment that supports your doctor’s diagnosis and instruction. Your nurse may:
    • Give your medication
    • Check for side effects
    • Learn about your progress
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    TIP:

    Feel free to ask your nurse any questions you may have about your medication, your injections, or potential side effects.

  • Nurse
    Practitioner

    Nurse @br@Practitioner
    A nurse practitioner gives you care and treatment that supports your psychiatrist’s diagnosis and instructions. Some psychiatric nurse practitioners can also:
    • Assess your condition
    • Prescribe and administer medication
    • Monitor for side effects
    icon_lightbulb_alt

    TIP:

    Have questions for your doctor? Go ahead and ask your nurse practitioner if you see him or her first. Your nurse practitioner will share information with your doctor.

  • Case Manager

    Case Manager
    Case managers are responsible for coordinating medical and mental health care, as well as any necessary support services. Your case manager can help make sure:
    • You have access to ongoing medical care
    • You have access to services like job training, benefits programs, or housing
    icon_lightbulb_alt

    TIP:

    Looking for a new place to live? Your case manager can help you find a housing program—and any other resources you may need.

  • Psychologist

    Psychologist
    A psychologist is a professional who can:
    • Help you work through emotional or behavioral issues
    • Provide therapy—both one-on-one or in a group
    • Help family members better understand you and your condition through family therapy
    icon_lightbulb_alt

    TIP:

    Living with schizophrenia can be challenging. Your psychologist is there to help you work through how you’re feeling, so open up and share.

  • Peer Counselor

    Peer Counselor
    Peer counselors are people who are also living with serious mental health conditions. They can:
    • Share their experiences living with a mental health condition
    • Tell you about resources that have been useful to them
    • Listen to what you’re going through and relate in a way other people may not be able to
    icon_lightbulb_alt

    TIP:

    Don’t be shy about sharing with your peer counselor. Chances are, he or she may have been through something similar.

  • Pharmacist

    Pharmacist
    Your pharmacist knows all about the different medications you may be taking. He or she can:
    • Help you understand why you are taking your medications, your dosages, and potential side effects
    • Along with your doctor can help you understand what you should or shouldn't do on certain medications
    • Possibly administer your injection, depending on where you live and your doctor’s instruction
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    TIP:

    Have a question about your medications and how you should be doing when you take them? Ask your pharmacist!

  • Family & Friends

    Family & Friends
    Trusted family, friends, mentors, or religious personnel can help provide you with support and social interaction during the treatment process. Turn to them when:
    • You’re feeling isolated or need someone to talk to
    • You need to spend time with people who know and care about you
    • You want to plan an activity—like taking a walk, making dinner, or going to a movie
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    TIP:

    Open communication can help your family and friends understand what you’re going through. Tell them what you need in terms of help or support—otherwise they might not really know.

  • Understanding
    Your Condition

    The more you know about schizophrenia, the more actively you’ll be able to participate in your treatment. Gaining deeper insight into your condition can help you better understand your medication and recognize symptoms or signs of relapse—so you’ll know when to talk to your doctor and seek help.

    Learning about the challenges of—and treatments for—a lifelong mental health condition can also help you stay committed to the recovery process. As you get deeper into the recovery process, you may find it helpful to share your experiences, either in a group setting or by becoming a peer counselor. Other people living with schizophrenia may really benefit from what you have to say.

  • Staying on
    Medication

    Medication is a key part of the mental health recovery process.
    It’s important that you take all of your medications, including INVEGA® SUSTENNA® (paliperdone palmitate), exactly as directed by your doctor—even if you’re feeling better. Stopping your medication may cause your symptoms to return.

    You should also review all of your medications with your doctor or pharmacist on a regular basis. That way you can stay informed on how each medication works, and make sure all your medications work together.

  • Setting Goals

    Setting goals can help you succeed at things that are important to you. Writing down your goals and breaking them down into manageable steps can also help you make progress. Consider both short- and long-term goals, and try to work to reach them.

    • Short-term goals might be:
      • Taking medication as prescribed by your doctor
      • Keeping up with your laundry
      • Learning to cook something new
    • Long-term goals might be:
      • Finding a job
      • Taking a class
      • Sticking to a long-term exercise plan
  • Looking After Your
    Total Health

    Along with taking all of your medications as directed, there are other things you can do to improve your total health. Make sure you get a physical examination at least once a year. Talk to your doctor about a sensible eating and exercise plan. And ask your Treatment Team for help with quitting unhealthy habits like smoking, drinking alcohol, or other substance abuse. Establishing a daily routine can help you stay on track with your healthier lifestyle—and your overall treatment plan.

  • Getting Additional
    Therapy & Treatment

    Beyond your regular doctor and injection appointments, there may be other resources that can help support your recovery process. Some of these resources may include:

    • Individual psychotherapy sessions
    • Family-focused therapy
    • Group therapy sessions
    • Local community support programs
    • Drug and alcohol treatment

    To access local resources, talk to your Treatment Team and check out these websites:

  • Getting the Support
    You Need

    There are times you’ll need support in the mental health recovery process, and it’s good to know that you’re not alone. The members of your Treatment Team will be there for you, so don’t be afraid to ask for help. There are also resources in your community and online that you can access when you need them.

  • Relapse Recognition
    & Management

    Learning to recognize the early signs of relapse—and alerting your doctor immediately—can be a very important part of participating in your treatment plan. Because symptoms of schizophrenia can be triggered by events from everyday life, there is a chance that a relapse may occur—even when a person is taking his or her medicine correctly.

    Remember, only your doctor can decide what course of treatment is right for you. For a list of early warning signs, click here.

 

IMPORTANT SAFETY INFORMATION and INDICATION

INVEGA® SUSTENNA® (paliperidone palmitate) is indicated for schizophrenia and schizoaffective disorder.

INVEGA® SUSTENNA® can cause serious side effects, including an increased risk of death in elderly people who are confused, have memory loss, and have lost touch with reality (dementia-related psychosis). INVEGA® SUSTENNA® is not approved for treating dementia-related psychosis.

Do not receive INVEGA® SUSTENNA® if you are allergic to paliperidone, risperidone, or any of the ingredients in INVEGA® SUSTENNA®. See end of the Patient Information leaflet in the full Prescribing Information for a complete list of INVEGA® SUSTENNA® ingredients.

Before you receive INVEGA® SUSTENNA®, tell your healthcare provider about all your medical conditions, including if you:

  • have had Neuroleptic Malignant Syndrome (NMS)
  • have or have had heart problems, including a heart attack, heart failure, abnormal heart rhythm, or long QT syndrome
  • have or have had low levels of potassium or magnesium in your blood
  • have or have had uncontrolled movements of your tongue, face, mouth, or jaw (tardive dyskinesia)
  • have or have had kidney or liver problems
  • have diabetes or have a family history of diabetes
  • have had a low white blood cell count
  • have had problems with dizziness or fainting or are being treated for high blood pressure
  • have or have had seizures or epilepsy
  • have any other medical conditions
  • are pregnant or plan to become pregnant. It is not known if INVEGA® SUSTENNA® will harm your unborn baby
  • are breastfeeding or plan to breastfeed. INVEGA® SUSTENNA® can pass into your breast milk and may harm your baby. You and your healthcare provider should decide if you will receive INVEGA® SUSTENNA® or breastfeed. You should not do both

Tell your healthcare provider about all the medicines you take, including prescription and over-the-counter medicines, vitamins, and herbal supplements. Know the medicines you take. Keep a list of them to show to your healthcare provider or pharmacist when you get a new medicine.

What should I avoid while receiving INVEGA® SUSTENNA®?

  • INVEGA® SUSTENNA® may affect your ability to make decisions, think clearly, or react quickly. Do not drive, operate heavy machinery, or do other dangerous activities until you know how INVEGA® SUSTENNA® affects you
  • avoid getting overheated or dehydrated

INVEGA® SUSTENNA® may cause serious side effects, including:

  • stroke in elderly people (cerebrovascular problems) that can lead to death
  • Neuroleptic Malignant Syndrome (NMS). NMS is a rare but very serious problem that can happen in people who receive INVEGA® SUSTENNA®. NMS can cause death and must be treated in a hospital. Call your healthcare provider right away if you become severely ill and have any of these symptoms: high fever; severe muscle stiffness; confusion; loss of consciousness; changes in your breathing, heartbeat, and blood pressure
  • problems with your heartbeat. Heart problems can cause death. Call your healthcare provider right away if you have any of these symptoms: passing out or feeling like you will pass out; dizziness; or feeling as if your heart is pounding or missing beats
  • uncontrolled movements of your tongue, face, mouth, or jaw (tardive dyskinesia)
  • metabolic changes. Metabolic changes may include high blood sugar (hyperglycemia), diabetes mellitus and changes in the fat levels in your blood (dyslipidemia), and weight gain
  • low blood pressure and fainting
  • changes in your blood cell counts
  • high level of prolactin in your blood (hyperprolactinemia). INVEGA® SUSTENNA® may cause a rise in the blood levels of a hormone called prolactin (hyperprolactinemia) that may cause side effects including missed menstrual periods, leakage of milk from the breasts, development of breasts in men, or problems with erection
  • problems thinking clearly and moving your body
  • seizures
  • difficulty swallowing that can cause food or liquid to get into your lungs
  • prolonged or painful erection lasting more than 4 hours. Call your healthcare provider or go to your nearest emergency room right away if you have an erection that lasts more than 4 hours
  • problems with control of your body temperature, especially when you exercise a lot or spend time doing things that make you warm. It is important for you to drink water to avoid dehydration
  • Call your doctor right away if you start thinking about suicide or wanting to hurt yourself

The most common side effects of INVEGA® SUSTENNA® include: injection site reactions; sleepiness or drowsiness; dizziness; feeling of inner restlessness or needing to be constantly moving; abnormal muscle movements, including tremor (shaking), shuffling, uncontrolled involuntary movements, and abnormal movements of your eyes.

Tell your healthcare provider if you have any side effect that bothers you or does not go away. These are not all the possible side effects of INVEGA® SUSTENNA®. For more information, ask your healthcare provider or pharmacist.

Please see full Prescribing Information, including Boxed Warning

You are encouraged to report side effects of prescription drugs to the FDA. Visit www.fda.gov/medwatch, or call 1-800-FDA-1088.

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